Last Updated: January 2025
These terms and conditions are subject to change without prior notice.
Please check this page regularly for updates.
Terms and Conditions
Table of Contents
1. Booking Terms and Conditions
1.1 Reservation Requirements
- All bookings require a 30% advance payment to confirm reservation
- Remaining balance must be paid at the resort during check-in
- Valid government-issued photo ID is required for all guests
- Maximum 3 guests per tent (subject to tent type)
- Minimum stay of 1 night
1.2 Booking Confirmation
- Booking is confirmed only after successful advance payment
- Confirmation email will be sent within 2 hours of payment
- Our team will contact you to verify booking details
- Please keep booking ID for reference
1.3 Age Requirements
- Primary guest must be 18 years or older
- Children under 12 must be accompanied by adults
- Special arrangements required for unaccompanied minors
2. Payment Policies
2.1 Payment Structure
- Advance Payment: 30% of total booking amount
- Balance Payment: 70% at resort during check-in
- All prices are in Indian Rupees (₹) and include GST
- Prices are subject to change without prior notice
2.2 Accepted Payment Methods
- Online: Credit/Debit cards, UPI, Net Banking
- At Resort: Cash, Card, UPI
- All online payments are processed securely through Razorpay
- Payment receipts will be provided for all transactions
2.3 Payment Security
- All online payments are encrypted and secure
- We do not store your payment card details
- Payment information is handled by secure third-party processors
- You will receive SMS/email confirmation for all payments
3. Cancellation and Refund Policy
Cancellation Charges
- 7+ days before check-in: 90% refund of advance payment
- 3-7 days before check-in: 50% refund of advance payment
- 1-3 days before check-in: 25% refund of advance payment
- Less than 24 hours: No refund
- No-show: No refund
3.1 Cancellation Process
- Cancellations must be made in writing (email/WhatsApp)
- Refunds will be processed within 5-7 business days
- Refund amount will be credited to the original payment method
- Processing fees may apply as per payment gateway policies
3.2 Force Majeure
- Full refund for cancellations due to natural disasters
- Government restrictions or travel bans
- Resort closure due to unforeseen circumstances
- Documentation may be required for force majeure claims
4. Check-in and Check-out
4.1 Check-in
- Check-in time: 12:00 PM onwards
- Early check-in subject to availability (additional charges may apply)
- Valid ID proof required for all guests
- Balance payment must be completed before check-in
- Security deposit may be required (refundable)
4.2 Check-out
- Check-out time: 11:00 AM
- Late check-out subject to availability (additional charges)
- Room inspection will be conducted before check-out
- Security deposit will be refunded after inspection
- Personal belongings must be removed from tent
5. House Rules and Policies
5.1 General Rules
- Quiet hours: 10:00 PM to 7:00 AM
- No smoking inside tents (designated smoking areas available)
- No pets allowed (service animals with prior approval)
- No outside food in dining areas
- Respect other guests and resort property
5.2 Safety and Security
- Follow all safety instructions provided by staff
- Keep tents locked when not occupied
- Report any safety concerns immediately
- Emergency contact numbers are provided in each tent
- First aid kit available at reception
5.3 Property Damage
- Guests are responsible for any damage to resort property
- Damage charges will be deducted from security deposit
- Additional charges may apply if damage exceeds deposit
- Report any existing damage upon check-in
6. Liability and Insurance
6.1 Resort Liability
- Resort is not liable for personal injury during activities
- Guests participate in activities at their own risk
- Resort is not responsible for lost or stolen personal items
- Safe deposit boxes are available for valuables
6.2 Guest Responsibilities
- Follow all safety guidelines and instructions
- Supervise children at all times
- Report any accidents or incidents immediately
- Respect wildlife and natural surroundings
7. Data Protection & Privacy
Our Commitment to Your Privacy
At Baromas Resort, we are committed to protecting your personal information and ensuring your privacy. We do not sell, trade, or share your personal data with third parties for marketing purposes.
7.1 Information We Collect
- Personal Information: Name, phone number, email address, nationality
- Booking Details: Check-in/check-out dates, tent preferences, guest count
- Payment Information: Payment method, transaction details (processed securely through Razorpay)
- Special Requests: Any additional requirements or preferences you specify
7.2 How We Use Your Information
- To process and confirm your booking reservations
- To communicate booking confirmations and updates
- To provide customer support and assistance
- To improve our services and guest experience
- To comply with legal and regulatory requirements
7.3 Data Protection Measures
- Secure Storage: All data is stored using industry-standard encryption
- Limited Access: Only authorized staff can access your information
- Secure Payments: Payment processing through PCI DSS compliant Razorpay
- Regular Updates: We regularly update our security protocols
7.4 What We Do NOT Do
- We do NOT sell your personal information to third parties
- We do NOT share your data with marketing companies
- We do NOT use your information for unsolicited marketing
- We do NOT store your payment card details on our servers
7.5 Data Retention
- Booking information is retained for 3 years for legal and service purposes
- Payment records are kept as required by financial regulations
- You may request deletion of your data after your stay (subject to legal requirements)
7.6 Your Rights
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your data (where legally possible)
- Portability: Request your data in a portable format
Contact Us About Privacy
If you have any questions about our data protection practices or wish to exercise your privacy rights, please contact us at booking@baromas.in or call us at +91 9259 615557.
8. Contact Information
Resort Contact
PV3V+M4P, Kanaser Range, Uttarakhand 248123
+91 9259 615557
booking@baromas.in
Emergency Contacts
Emergency: +91 9259 615557
Police: 100
Ambulance: 108